Holyrood Training - Skills

Skills Courses Training

Course One: Outcome Based Policy Making, March 2016 Edinburgh - Full Day

Purpose

Developing effective policies which achieve real change on the ground is a challenge facing everyone who is involved in delivering public services today. Limited funding, competing priorities and tough problems that our predecessors have failed to crack are just some of the hurdles.  This one day course gives delegates insights into how to be a good policy maker and offers ideas of the tools and techniques that they can use in their own workplace.

Content

  1. Recent developments in policy making in Scotland
  2. Identifying short medium and long term outcomes
  3. The policy process good practice
  4. Use of evidence
  5. Stakeholder engagement
  6. Innovative thinking
  7. Option appraisal
  8. Case studies

Who should attend

 Anyone involved in developing policies to achieve change in public services – central and local government, arms-length public bodies, charities, private organisations.

 

Course Two: Appearing Before Parliamentary Committees, March 2016, Edinburgh 

Purpose

From its establishment the Scottish Parliament has recognised the importance of its Committees in scrutinising the work of Scottish Ministers and holding them to account on behalf of the people of Scotland.  In order to achieve those goals Committees rely heavily on those people who submit evidence, complaints and ideas to them.  This one day course is aimed at those individuals and organisations who already, or would like to, engage with the Committees and want to make sure that their contribution is effective and has real impact. 

Content

  1. Understanding the Committee system and how it works in practice
  2. Exploring the differing needs of MSPs in Bills, Inquiries and Petitions
  3. Insights from people who have worked with Committees
  4. The role of the committee clerks and SPICe
  5. What ‘good’ written evidence looks like
  6. What ‘good’ oral evidence looks like
  7. Case studies of good and bad practice.

Who should attend

Anyone involved in preparing for or giving evidence to Parliamentary Committees (written or oral) who would like to make sure that they are making the most of the opportunity to get their message across – local government, arms-length public bodies, charities and private organisations.

 

Course Three: Partnership Working, March 2016, Edinburgh 

Purpose

Organisations are finding increasingly that they need to work with others to deliver their business goals.  That can be in the form of informal collaboration, formal partnerships or contractual delivery arrangements.  And yet the road to successful partnership working is littered with risks and barriers.  This one day course offers delegates the chance to learn about what ‘good’ partnership working looks like, how to avoid problems before they arise and how to tackle tensions and difficulties along the way.

Content

  1. Developments in partnership working in Scotland
  2. Lessons learned from existing partnerships
  3. Concept of collaborative gain
  4. Identification and mitigation of risks
  5. Culture, behaviours and skills required
  6. Efficient and effective delivery chains
  7. Case studies

Who should attend

Anyone responsible for or involved in delivering public services through a partnership with other bodies who wants to know how to make the most of collaborative working and avoid major pitfalls – central and local government, arms-length public bodies, charities or private organisations.
 

Course Four: Strategic thinking, March 2016, Edinburgh 

Purpose

At a time when there is less funding available to deliver public services, organisations are having to operate more strategically, focussing on their main priorities with a strategy that really works.  This one day course offers delegates a toolkit of ideas on how to develop effective strategies, aiding them to think more strategically about the goals they set themselves, how to deal with a complex and uncertain operating environment and harness their resources so that they achieve real, measureable progress.

Content

  1. External drivers and forces for change
  2. Trend analysis
  3. Developing an effective vision
  4. Scenarios
  5. Success indicators
  6. Taking people with you
  7. Characteristics of effective strategies

Who should attend

Anyone involved in or responsible for developing strategies for the delivery of public services or for analysing existing strategies which are proving ineffective – central and local government, arms-length public bodies, charities and private organisations.

 

Course Five: Managing Difficult Conversations, 22nd March 2016 Edinburgh - Half Day

We all have to face difficult conversations at times, whether it’s with customers, colleagues, staff, stakeholders or your manager. What can make all the difference is how people manage the conversation.

This workshop provides practical solutions to help you to develop coping and managing strategies to defuse unpleasant situations, negotiate calm and feel better about your relationship with the person with whom you’re having the difficult conversation.

Whether you’re the person initiating the conversation or you’re on the receiving end, this workshop provides a range of strategies both inside and outside the workplace, whether face to face or on the telephone.

Who will benefit from attending?

Anyone who wants to learn techniques for managing difficult conversations.

Learning outcomes

  • Recognise and manage 17 types of difficult behaviour
  • Learn how to deal with criticism from others
  • Discover how to give difficult feedback
  • The ten commandments of confrontation
  • Adopt an assertive approach without being aggressive or submissive.

Organisational benefit

  • Delegates will be able to handle difficult conversations more effectively so that they can enhance their overall performance at work and deliver improved results to the organisation.

Course Six: Becoming a More Influential Communicator, 6th April 2016 Edinburgh - Half Day

In this highly intensive, interactive and fun workshop you'll learn how to win people over (whether it’s colleagues, clients or your boss) in any situation including meetings, negotiations and presentations.

Who will benefit from attending?

Anyone who wants to learn how to win people over to your way.

Learning outcomes

• Win more people over to the outcomes you want
• Help smooth awkward situations
• Give yourself the edge at work
• How to win people over in your presentations, negotiations and meetings.

Organisational benefit

• Delegates will be able to win people over to outcomes that will enhance their overall performance at work and deliver results to the organisation.

Course Seven: Persuasive Writing Skills and Writing to the Public, 15th April 2016 Edinburgh - Half Day

This workshop is for anyone who needs to write documents, letters, emails and briefings that persuade both individuals and groups of readers. This need is growing now that many people have to work increasingly across different agencies and departments. The workshop explains the skills, techniques and tactics that you can use to write and influence others for your desired outcome.

Who will benefit from attending?

Anyone who wants to be more influential with their written communication techniques with both individuals and groups.

Learning outcomes

• Save time and energy – produce writing that is quicker, more effective and more enjoyable
• Achieve your outcomes more often – and still please your reader
• Tools and principles for writing documents that persuade
• Techniques to influence individual and multiple readers.

Organisational benefit

• Delegates will be able to adopt the techniques practised to influence others and appeal to people’s motivational drivers.

Course Eight: Making a Positive Impact at Meetings, 10th May 2016 Edinburgh - Half Day

What gives some people supreme self-confidence?  How do they manage to deal with difficult situations with apparent ease?  How do they maintain such high self-esteem?  In this fascinating and highly motivational workshop you’ll learn the tricks and techniques of building and maintaining great self-confidence, appearing confident (even if you’re not) and taking back control. As you appear more confident, so you’ll find others treating you differently, new doors opening and a new sense of enjoyment of working and social life emerging.

Who will benefit from attending?

Anyone who wants to develop greater self-confidence and self-esteem.

Learning outcomes

By the end of the session participants will:
• Have learned a wealth of techniques to help develop your confidence
• Have the ability to present yourself in the best possible light to others
• Be able to take back control in situations in which you feel others have had the upper hand
• Start to enjoy situations which had proved uncomfortable in the past.

Organisational benefit

Delegates will learn techniques for developing their self-confidence which will help to improve their performance at work and contribute more to the organisation.

Course Nine: Coaching as a Manager in the Public Sector, 26th May 2016 Edinburgh - Half Day

Coaching is now seen by many as a key skill for managers to develop. Experiences from across a range of public services reveal a host of benefits including the development of individual and team performance, improving morale and communication and advancing wellbeing and relationships.

The course will be ideal for any manager wanting an introduction to coaching or for those wanting to further develop existing skills, knowledge and practice.

Key learning outcomes

  • Improved awareness of what coaching is, why do it and how it can be done effectively
  • Understanding a range of tools and techniques that will help to improve your coaching performance as both coach and coachee
  • New skills and knowledge and a refresher of past learning to help you identify key areas for personal and professional development
  • The ability to integrate a coaching mindset into formal and informal work-based conversations to help improve conversation and relationship
  • The development and use of simple and powerful coaching methods to support individual, team and organisational performance improvement 

Course Ten: Briefings and Submissions for Senior Officials and Ministers, 7th June 2016 Edinburgh - Half Day

Purpose

Developing effective policies which achieve real change on the ground is a challenge facing everyone who is involved in delivering public services today. Limited funding, competing priorities and tough problems that our predecessors have failed to crack are just some of the hurdles.  This one day course gives delegates insights into how to be a good policy maker and offers ideas of the tools and techniques that they can use in their own workplace.

Content

  1. Recent developments in policy making in Scotland
  2. Identifying short medium and long term outcomes
  3. The policy process good practice
  4. Use of evidence
  5. Stakeholder engagement
  6. Innovative thinking
  7. Option appraisal
  8. Case studies

Who should attend

 Anyone involved in developing policies to achieve change in public services – central and local government, arms-length public bodies, charities, private organisations.

 

Course Information: 

  • Each component part costs:
    • £299 for public sector and third sector attendees from larger charities, with income of more than £1 million
    • £249 for third sector attendees from charities with income <£1 million
  • Anyone booking four courses collectively will receive a 20% discount; six courses a 30% discount and eight a  40% discount.

Your contribution:

Courses will be designed with a considerable degree of flexibility so that participants are encouraged to reflect on their own experiences, inclinations and attributes in participative sessions with a high level of interaction between delegates and the trainer.

Your Trainers:  Jan Polley and Keith Tanner

 

Jan Polley, Director of Polley Solutions Ltd, has run her own business providing training, support and facilitation services across the UK since 2006. She specialises in working with the public and not for profit sectors.  Clients include Scottish Government, Scottish Parliament, Northern Ireland Assembly, Ministry of Defence, Foreign Office and a wide range of arms-length public bodies, local authorities, charities, colleges, universities, housing associations and trusts.

Prior to setting up her own business Jan was a senior civil servant in Scotland and the Cabinet Office, working with Ministers in a range of policy areas and holding the post of Principal Private Secretary to the Cabinet Secretary and Head of the UK Civil Service. 

Jan has also been Chief Executive and Accountable Officer of a public body in Scotland and acted as an independent adviser to a Committee of the Scottish Parliament.  She is therefore well versed in both the theory and practice of working in a complex public environment.

KEITH TANNER

Keith is a training and development professional with considerable experience and a broad portfolio of skills, achievements and qualifications. Beginning in London as a trainee teacher in 1979 he moved on to retail management, music industry print management and then as a senior manger in public sector education where he was responsible for commercial training, European and national education infrastructure and community projects.

He has worked as a learning consultant for Price Waterhouse Coopers and Tribal plc supporting the development of private, public and charitable projects and has considerable experience of working in the NHS, local government and the civil service.

Keith now works as a professional trainer, coach and business consultant specialising in leadership and management development, business and performance improvement, coaching and communications training, and project and partnership development for public, private and third sector organisations.

He is a qualified business coach and professional trainer, is a published training professional, a PhD graduate, and a Master Practitioner in NLP. He completed an MBA specialising in business communications and performance improvement. He is also training as a psychotherapist. 

Working with a range of partners Keith can offer skills and knowledge development workshops and/or accredited training in many areas including governance, business planning, strategic development, leadership and management, coaching and mentoring, communications development and improvement, personal and professional relationship management, marketing, motivation and influence, team building, dealing with difficult situations, train-the-trainer, coach-the-caoch and business consulting.

Keith is registered with the Institute for Leadership and Management (ILM), the Chartered Management Institute (CMI), the Association for Coaching (AfC) and is a Chartered Business Adviser (CBA).

Contact us

If you have any questions or would like further information please contact:

Jim McKay
0131 285 1693
​jim@holyrood.com